Sometimes you don't need a quick tip — you need to truly understand something. That's exactly what our monthly topical trainings are designed for.
Once a month, our Onboarding & Training specialists host a focused session dedicated to a single feature, workflow, or campaign type. One topic, covered thoroughly. Think peer-to-peer fundraising, event setup, donor management, and more — not just scratched at the surface, but explored in real depth.
Sessions are structured and guided, so you'll walk away with a clear, confident understanding of the subject — not more questions. And because they're announced in advance, you can plan ahead and register for the sessions most relevant to you and your team.
Can't wait for the monthly session? Have a quick question about something specific? Our twice-weekly Live Q&A Sessions are open to all customers and built around one simple idea: no agenda, no restrictions.
Hosted by your Account Managers and Onboarding & Training team, these informal sessions give you direct access to the people who know BetterUnite best. Come with whatever's on your mind: whether it's a workflow you can't figure out, a campaign you're setting up, or a feature you've been meaning to explore.
With two sessions per week, it's easy to find a time that fits your schedule.
Need help right now, at 11pm before a big campaign launch? The BetterUnite Knowledge Base has you covered — 24 hours a day, 7 days a week.
Our library of articles and video tutorials covers every feature and workflow across the full platform, from donor management to event setup to campaign reporting and beyond. Whether you're troubleshooting, exploring a new feature, or onboarding a new team member, it's your always-on resource library.
What's inside: